The following return policy explains the procedures that need to be taken if an order is not correct or if an order is damaged.
Orders That Are Not Correct
A mistake is rarely made on an order. However, if an error is made on your order and EG Print & Promo is at fault, we will give you a full refund upon receipt of the unopened items in its original package, that you send back to us.
If the mistake is your fault, the following return policies apply:
- Stock Products – We will refund the original payment method upon receipt of the unopened items you send back WITHIN 14 days of the order date. We charge a 30% re-stocking fee, and the cost of shipping the order back to us is your responsibility.
- Custom Products – We do not accept returns on custom products; this is why it’s crucial that before you sign off on your art proof, you ensure it is correct.
Before the return of any goods to us for credit, we must issue a Return Authorization Number (RA#). Without this RA#, returned goods will either be refused or accepted without customer credit. Use our Contact form to request your RA#. Be sure to include your order number and the reason you are asking for the RA# number. Once you get the RA# number from us, clearly mark the number on at least two sides of the return package before sending it back to us. We will notify you via email of your refund once we have received and processed the returned item(s).
All returned items must be in “new, unaltered and unused condition.” Definition of new, unaltered and unused condition is: without showing signs of wear or damage in any way.
Refunds are contingent upon inspection of item(s) once received by EG Print & Promo. Returned merchandise not properly packed that incurs damage will be credited at salvage value.
Shipping on undamaged returned items is the customer’s responsibility.
The original sales receipt must accompany returns.
Items returned to us AFTER 14 days of order date will NOT be refunded.
The original payment method will be used for any refund that is given.
Orders That Are Damaged
Upon receipt of goods, if damage exists, please do the following:
- Refuse to accept the package(s).
- Contact us stating you refused your order due to damage.
Once we have verified your order was not accepted from the shipping carrier and is being returned, we will send you a duplicate order.
Last updated: February 12, 2020